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Support

Help, without the runaround.

Pick the closest category below. If none of them fits, write to us — a person reads it, and we answer in the order questions arrive.

Getting started

Set up your household.

Using CircleNest

Plans, people and what you keep.

Account and billing

Storage, plans and cancelling.

If a subscription ends, what you already kept stays viewable and exportable; new uploads pause until there's room again. Nothing you kept is held hostage.

Privacy requests

Your data, and your family's.

You can export what your household kept, and delete your account — recoverable for 30 days before removal. Requests about a child come through the parent who added them.

Contact

Reach a human.

Email support@circlenestapp.com with what you were doing and what happened. Screenshots help. If you're already signed in, sending feedback from inside the app tells us which screen you were on.

We aim to reply within two business days. Anything involving a child's information or someone's safety is picked up by a person first, ahead of everything else.

CircleNest is not an emergency service. If someone is at risk, contact the relevant emergency services directly.